The fiber flight for the Downtown East fiberhood has been cleared for takeoff. Our fiber flight crews have been busy installing services for the businesses and residents in the Downtown East fiberhood.

The gates are now open, and we are boarding the Downtown East fiber flight!

Business Customers in Downtown East
A business solutions flight crew member will be contacting you to schedule a time to go over your fiber internet plans and phone or hosted PBX options.

Residential Customers in Downtown East
Residential customers in the Downtown East fiberhood will receive an email from Rainbow with the subject line, “Now Boarding: Action Required To Take Flight”. In this email, customers will be directed to fill out a webform to select their fiber plan and options. Once the form is filled out and returned to Rainbow, a member of our flight crew will call to schedule your install.

*The teal color represents the locations in the Downtown East fiberhood.

This month’s feature of a Rainbow team member who works in our Atchison office is Cheryl Moon, Customer Service Representative. Cheryl joined the Rainbow team in June of this year. When asked about the favorite part of her job she said, “I am very happy and proud to be a part of bringing such a high-quality product with superior customer service to the residents of Atchison.”

Cheryl’s roots run deep in the Atchison community; she was born and raised in Atchison County. She is a graduate of Kansas State University and has been working in Atchison for the last ten years.

On September 20, our community relations team spent the morning in Atchison at the United Way Leadership Breakfast. Then, on September 17, our community relations and video production team members spent the day at the Atchison Chamber Golf Tournament!

Construction is still progressing for the remaining areas of phase one, which include the Downtown West fiberhood. To read more about phase one, click here.

Be sure to stop by and see us this week at the First Friday event. Our team will be passing out fiber optic wands during the event. Then, look for us in the Halloween parade at the end of the month!

Stay tuned for another update in November. In the meantime, continue referring your friends and neighbors to submit their interest. You can also track your fiberhoods progress by typing in your address here.

If you have any questions, feel free to give us a call at 800-892-0163.