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Already a Rainbow Customer?

Already a Rainbow Customer?

We are overbuilding fiber in your community. Learn why fiber is best for your future and what to expect.

Hiawatha (Coming 2024)

Seneca (Coming 2025)

Sabetha (Coming 2026)

What is Rainbow Fiber?

Rainbow fiber-to-the-premise (FTTP) is the delivery of a communications signal over fiber optics to a home or business. This fiber connection is superior to any existing copper infrastructure such as telephone wires or coaxial cable. Fiber is a relatively new and advanced method that delivers virtually unlimited Internet bandwidth to consumers and businesses. Current fiber optic technology can provide two-way transmission speeds of up to 10,000 megabits per second. That’s 10 Gig! Further, as cable modem and DSL providers are struggling to squeeze higher bandwidth out of their technologies, ongoing improvements in fiber optic equipment are constantly increasing available bandwidth without having to change the fiber. As technology continues to demand more and more Internet bandwidth, your fiber will be ready to grow with it. That’s why fiber networks are said to be future-proof!

 

 

Select your community to see available packages.

Frequently Asked Questions

1. How do I sign up?
If you are already a Rainbow cable modem internet customer, no worries! You are on the list. When construction is complete and it is time to install fiber at your home, we will contact you and get you hooked up.
If you live in one of our expansion areas, such as in the city of Atchison or rural Doniphan County, click here to submit your interest.
2. What incentives are there for moving to the new network soon?

To encourage an early transition, we’re offering a special incentive: after your fiber installation, you’ll receive $10 off your monthly bill for the remainder of the year. The sooner you schedule and complete your installation, the more you’ll save. This is our way of thanking you for joining us on this exciting journey to superior internet connectivity.

3. What is the difference between different types of Internet connections?
Coaxial: Distance becomes a problem. Bandwidth can degrade quickly and can require extenders every 5,000 feet.

DSL: Minimal speeds are available and distance is very limited.

Fiber: Deliver speeds and transmit data at a fast rate and have low latency.

4. How does Rainbow fiber benefit my town?
1. Faster Internet: Our network is capable of keeping up with the technology demands of residents and businesses. Fiber is able to provide the fastest download and upload speeds, allowing consumers to do as much streaming, gaming, and file uploading as they wish.

2. Increased Home Value: Having access to fiber at your home increases your home value by 3.1%. A study from the Fiber Broadband Association showed that a house that has fiber access adds 1.3% value and adds an additional 1.8% if the house can support up to 1 gig. Adding 3.1% to your home’s value is equivalent to adding $5,437 to the sample median home price. That’s like adding 1 full fireplace, ½ bathroom, or ¼ of a swimming pool.

3. Community Development: A fiber network can help a city position their community for tomorrow’s jobs and economic growth. Chambers and economic development groups will be able to show developing businesses the possibilities their business can do with their broadband connection.

5. Will anyone within the city limits be able to connect to your fiber network?

For our existing cable system towns, including Hiawatha, Highland, Horton, Sabetha, Seneca, Troy, Wathena, and Elwood, Rainbow will build fiber internet to all current Rainbow customers.

For Atchison residents, we are committed to installing in every fiberhood that reaches the required level of interest. That’s why it is so important to submit your interest. Once the fiberhood reaches the required interest level, the fiberhood will be added to the construction list.
6. How long will it take to get fiber to me?

Unfortunately, building a fiber internet network takes years of planning and construction. Rainbow works with engineers to stake the neighborhoods and create the network design. We contract an experienced construction team to bury the mainline and sometimes the drops. We work with utility companies to make the poles ready. While our fiber optic internet is as fast as the speed of light, building the network seems frustratingly slow.

Hiawatha – Construction has begun, and we hope to install Rainbow fiber in our customer homes in Summer 2024.

Seneca – Construction is expected to begin in 2024, with installations as early as 2025.

Sabetha – Construction is expected to begin in 2025, with installation in 2025 or 2026.

7. Has Rainbow ever done fiber before?
Rainbow has been a pioneer in fiber network expansion, beginning as early as 2010. Our initial venture brought fiber connectivity to cooperative members in rural communities, including Arrington, Bendena, Denton, Everest, Huron, Larkinburg, Leona, Muscotah, Robinson, Severance, Whiting, and Willis. Building on this success, in 2014, we further extended our fiber network to key institutions and businesses in Hiawatha, Highland, Horton, Sabetha, Seneca, Troy, and Elwood, fostering significant economic development. Now, we are poised to take the next significant step: expanding our fiber networks to encompass every Rainbow customer.
8. What services can I get?
Please visit our residential service page here or our business service page here.
9. What is the process for getting fiber to my house?
Getting fiber to your house as an existing Rainbow customer is a seamless process, and no immediate action is required from you. Here’s what you can expect:

Initial Contact: A contractor may contact you to install a fiber-optic cable enclosure near your existing coaxial cable box. They’ll leave a note with contact information if you’re not home.

Notification of Upgrade: About 30 days before the transition from coaxial to fiber, you’ll receive a letter from us. This will detail your current internet plan, services, and the enhanced speed plans available with fiber.

Consultation Opportunity: Our Customer Relations Specialists will be available to answer any questions about your new services and assist you in understanding the benefits.

Speed Upgrade Guarantee: With the upgrade, expect a substantial increase in internet speed – at least 5 times faster than your current plan.

Scheduling Installation: Once you schedule an installation date, our technicians will efficiently set up your Rainbow services and ensure your devices are connected to your new premium Wi-Fi.

 

Enjoy Your Service: After installation, you’re all set to enjoy the high-speed, reliable Rainbow Fiber Internet experience.

Our team is dedicated to ensuring a smooth transition to fiber for all our customers, and we’re excited for you to experience the difference in speed and quality.

10. How do I know what speed would be best for my household?
Click here to take our interactive broadband calculator.
11. Is there an installation charge?
No! Installation is free of charge.
12. Will my yard be impacted by the build?
Yes, it is possible that your yard will be impacted by the fiber network. The construction crews will always use the right-of-way if possible. However, each yard and home are different and can vary by the outdoor circumstances.
13. How do I check the progress in Atchison or rural Doniphan County?
To stay informed about the progress of our fiber build in your area, here’s what you can expect at different stages:

 

During the Construction Phase: If we are currently constructing fiber infrastructure in your town, you will receive email updates approximately every six weeks. These updates are designed to keep you informed about our construction progress and any important developments.

 

During the Installation Phase: Once construction is complete and we move into the installation phase in your town, you’ll receive a detailed letter from us. This letter will provide essential information on your services, and how to schedule your installation, ensuring you’re ready to transition to the new fiber service.

 

Additionally, for any immediate questions or more frequent updates, feel free to contact our customer relations team or visit fiber.rainbowtel.net, where we regularly post updates about the fiber build process in various areas.

14. What is a fiber drop and when does it get installed?
A fiber drop consists of a fiber cable that connects the fiber cables from our network to the Network Interface Device on the side of your home. Our construction crews will be around to run your fiber drop during the construction phase of your fiberhood.

You may be wondering why your services aren’t installed once your fiber drop is ran. This can happen for a number of reasons. The fiber process involves a few different construction crews working on different aspects of the project simultaneously. Sometimes the fiber drop crew will make it to your property before the splicing is done for your neighborhood.

15. Why is Rainbow transitioning from coaxial to fiber-optic internet?

We’re upgrading to fiber-optic internet to ensure superior speed, reliability, and security for our customers, preparing for tomorrow’s digital demands.

Rainbow advocates for rural communities to have the best internet technology that is either on par or exceeds what is available anywhere in the world. This network conversion is a testament to that commitment. The time, effort, and $ 5 million investment are needed to continue to thrive digitally and economically. Our families, students, remote workers, and entertainment streamers and gamers will never have to wait for Rainbow to keep up with the ever-increasing demand for broadband. Our network will be ready when you have advanced smart home technology, devices, and applications in the future.

16. What are the benefits of upgrading to fiber-optic internet?

 

The benefits are significant! You’ll enjoy much faster internet speeds, which means smoother streaming, better-quality video calls, and more responsive gaming. Fiber is also more reliable, reducing the chances of downtime. Plus, it’s future-proof, ready to support new technologies and the growing number of connected devices in your home.

Fiber optic internet comprises cables containing strands of glass thinner than a human hair that can transmit information at the speed of light. Fiber optics deliver more bandwidth since they transmit data through light, which means they can carry signals at higher speeds and with far less distortion than coaxial cables.

17. Can I opt out of the upgrade if I'm satisfied with my current coaxial internet service?

 

While we understand change can be inconvenient, we strongly believe upgrading to fiber will significantly enhance all customer experiences. Also, this is a system-wide upgrade. To maintain internet or phone services, all customers must transition to the fiber optic network by the coaxial network end date.

18. Why must I schedule an in-home installation, and what does it involve?

 

As we upgrade our network to fiber-optic technology, new in-home equipment, including an Optical Network Terminal (ONT) and our premium Wi-Fi service, is required to access the enhanced speeds and reliability of fiber. The installation involves our technician setting up the ONT device and the whole-home managed router in suitable locations inside your home and ensuring your home network is fully optimized for fiber connectivity. Because of this, we expect in-home installation to take 1-3 hours, and we’ll work with you to schedule a convenient time.

19. Will I need new devices or equipment to use fiber-optic internet?

Most modern devices are equipped to utilize fiber-optic speeds fully. We’ll provide you with a new fiber Optical Network Terminal (ONT), which is like a modem for cable, and a new fiber-compatible commercial-grade router, ensuring you’re all set to enjoy the benefits of fiber without needing to purchase new devices.

20. Will the ONT and router cost me extra?

No. Rainbow does not charge for the terminating equipment, such as an ONT or modem. For customers who subscribe to Rainbow’s Premium Wi-Fi, your separate Wi-Fi charge will no longer apply since our new fiber internet plans include Wi-Fi.

21. If I prefer to keep my current router, may I??
You are not required to use our router, but you may want to reconsider. The internet service comes with Wi-Fi, and our routers are of commercial-grade quality. Also, Rainbow can remotely support these routers and let you know which devices are not receiving signals due to too many devices or are out of range. If you ever forget, we will store your username and password so you know who to call. Plus, you will have access to change them yourself by using our Rainbow eBill Mobile App. If you need additional coverage in your home, our Wi-Fi network is a mesh unit, which means you can add an extender and seamlessly move through your home on the same network.
22. How will the upgrade to fiber-optic internet affect my current plan and pricing?

With the transition to our state-of-the-art fiber-optic network, we’re excited to offer you enhanced internet plans with 4-5 times faster speeds, and they are symmetrical. Plus, all our internet plans include our premium Wi-Fi service. Just think: multiple devices are streaming video, gaming, and zooming simultaneously without lags or buffering.

Here’s how it will work:

Our plans are divided into three tiers based on speed level: basic, mid-tier, and fastest.

For example, if you’re currently on our basic tier coaxial plan, you’ll be automatically moved to the fiber optic plan and price of our basic tier fiber plan, Classic Wi-Fi. However, when it is time to schedule your installation, you can go to a faster tier if you desire. This allows you to stick with a similar service level or upgrade to even faster speeds based on your needs and budget.

For customers already enjoying our fastest coaxial tier, you will transition to our premium fiber-optic plan, designed to provide unparalleled internet speed and reliability, ensuring you continue enjoying our best service.

We aim to keep your pricing as close to your current rate as possible, recognizing the enhanced value and performance fiber brings. However, there could be some differences between pricing. We have found that some customers will experience a price decrease with product and plan changes, while others may experience a slight increase. Customers who are more likely to see a decrease are the ones who subscribe to the fastest tier plan and/or to the Premium Wi-Fi and/or Safeguard Protection Plan.

We are here to support you every step of the way. You will receive a detailed letter outlining your current internet plan and the new fiber plan. Our customer relations team is also on hand to answer any questions you have in the transition.

 

3. Will every customer need to transition to the new fiber-optic network?

Yes, the transition to our fiber-optic network is an essential upgrade for all our customers. The existing coaxial network will be phased out, with an established end-date, to ensure all our customers can enjoy the superior performance and reliability of fiber. Transitioning is not just about maintaining service continuity but elevating it for future bandwidth needs within our community.

24. What happens if I don’t schedule the installation before the coaxial network’s end date?

To avoid any service interruption, it’s crucial to schedule your fiber installation before the coaxial network’s end date. After this date, the coaxial network will be decommissioned, and services over it will no longer be active, leading to an outage for those who haven’t transitioned. We’re committed to working closely with you to schedule a convenient installation date before this deadline.

Select your community to see available packages.